At Noverall Books, customer satisfaction is our priority. However, to ensure fairness and transparency, we have a strict refund policy in place. Please read the terms carefully before making a purchase.
Damaged or Defective Products: Refunds are only available for books that are delivered in a damaged or defective condition. Proof of damage (clear photos) must be submitted within 48 hours of delivery.
Incorrect Items: If you receive an item different from what you ordered, you must report the issue within 48 hours of delivery. The book must remain unused and in its original packaging.
Change of Mind: We do not accept refunds or returns for books purchased mistakenly or due to a change of mind.
Digital Products: All sales of eBooks or digital content are final and non-refundable.
Used or Damaged by Customer: Books showing signs of use, wear, or damage caused after delivery are not eligible for refunds.
Initiating a Refund: To request a refund, contact our support team at our inbox with your order number and relevant proof.
Inspection and Approval: Upon receiving your request, our team will review and verify the claim. This process may take up to 5 business days.
Refund Method: Approved refunds will be issued via the original payment method within 7 business days of approval.
Shipping Fees: Original shipping costs are non-refundable unless the refund is due to our error (e.g., wrong or damaged item).
Return Shipping: In cases requiring a return, customers are responsible for return shipping unless otherwise specified by Noverall Books.
Fraud Prevention: Any fraudulent claims will lead to immediate cancellation of the refund request and may result in account suspension.
